Resources

Disaster Distress Helpline
The Department of Health and Human Services Disaster Distress Helpline (1-800-985-5990) remains open 24/7 for free help coping with the stress of the storm. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. This is a toll-free, multilingual, and confidential crisis support service.

Disaster Unemployment Assistance
Disaster Unemployment Assistance (DUA) provides Reemployment Assistance (RA) benefits and reemployment services to individuals who have become unemployed as a result of a major disaster and who are not eligible for regular state Reemployment Assistance benefits. The program covers individuals who are self-employed, owners and workers of farms and ranches, fishers, and others who are not normally covered by Reemployment Assistance benefits.

Emergency Alert System
Sign up for Alert Bay to receive text message and phone alerts about severe weather, unexpected road closures, missing persons and evacuations of buildings or neighborhoods. Click to register.

FEMA
The deadline for federal disaster assistance for homeowners, renters, and business owners affected by Hurricane Michael has passed. For ongoing FEMA assistance and resources related to Hurricane Michael, visit www.fema.gov/disaster/4399.

If you have a specific need, FEMA has a resources questionnaire that can be filled out. The questionnaire is for informational purposes only, and asks questions about your situation (e.g. whether you need employment, financial, food, housing or legal aid) to best determine what programs fit your needs. To fill out the questionnaire, visit https://www.disasterassistance.gov/get-assistance/find-assistance or call (1-800) 621-3362.

Florida Division of Emergency Management
Visit Floridadisaster.org for the latest information on recovery news, disaster planning, emergency preparedness, and more.

Insurance Assistance
The Division of Consumer Services is ready to assist insurance consumers in the aftermath of Hurricane Michael by offering direct access to experts who can answer insurance-related questions, help review your policies to understand coverage, help file claims for damage, and offer assistance in the event that you are having trouble communicating with your insurance company.

Access the toll-free insurance consumer helpline at (1-877) 693-5236, Monday through Friday from 8:00 a.m. - 5:00 p.m., EST.

Visit the Hurricane Michael resource center for disaster resources and information.

Mobile Apps
The following mobile apps can be helpful resources during the aftermath of a disaster:
  1. Florida Storms - Real-time emergency weather information
  2. Florida 511 - Up-to-the-minute, real-time traffic conditions and incident information
  3. FEMA - Real-time weather alerts, emergency safety tips, disaster recovery centers and more
  4. Red Cross - Expert information, resources and preparedness information
  5. Gas Buddy - Provides information on gas station availability

National Flood Insurance
If your residence or business experienced significant flooding, the National Flood Insurance Program will work with your insurance adjuster and agent to help cover damages. Home or business owners should take photos of all damage and, in appliances that are damaged, take photos of serial numbers if possible. Residents should also apply for FEMA assistance before going through the NFIP.

NFIP policies will cover up to $1,000 in reasonable expenses incurred to protect your insured property, and up to $1,000 to move your insured property away from a flood or imminent danger of a flood.

More information on the NFIP can be found here https://www.fema.gov/nfip-file-your-claim. If you need help contacting your insurance company, call (1-800) 427-4661.